We have just had our first anniversary since the launch of Unicontrol3D in September 2019. To mark the occasion, we decided to carry out our first in-depth customer satisfaction survey. As a start-up, having an ongoing dialogue with our customers is central to meet their needs and learn from their experiences. We take pride in co-creating Unicontrol based on customer input and feedback – and celebrate when a customer appreciates that we have taken on an idea or met a need. Our positive customer focus is reflected in our customer survey: Nearly 90% of participating customers rate our Service and Support with 4 or 5 stars – and there are no responses rating Service and Support below 3 stars.
The survey also confirms how timesaving Unicontrol3D is as a tool. 60% say they are cutting down work time on a job by 10-30%, 25% say 30-60% of timesaving when using Unicontrol3D on a job. The reduction in time – and resources, is due to Unicontrol3D accurately taking over duties and work by a surveyor and handman working outside the excavator.
It is crucial for the operator to feel comfortable working independently with the system to achieve the reduction in time and resources. And that’s where simplicity and user-friendliness become important. We couldn’t quite believe the results ourselves, but the survey shows that 99% of our customers say Unicontrol is extremely easy to use. A surveyor comments:
“One of my operators is challenged by numbers and letters, but he can work Unicontrol without problems.”
Of course, our customers had feed-back that will make us even stronger as a machine control system too. Tech-products must always be in constant development to meet the needs of users. The last year, Unicontrol3D has become even faster and increasingly stable – an ongoing development process motivated by a mission to create a navigation system tailored to the needs of the operator.
Our hard work to achieve this is reflected in the survey too: Nearly 90% of our customers rates us with 4 or 5 stars in terms of overall product satisfaction. We feel very privileged to have such positive feedback after just one year on the market – and will continue the process of developing the market’s most user-friendly 3D navigation system for excavators.